i grew up in a house where i had to leap over piles of circuit boards to get to the bathroom. all of my homework that was not neatly written in pencil, was typed on a computer version of frankenstein's monster. needless to say, i was used to machines that crashed just as i pressed print, but i could always scream for my dad who would open it up and at least restore half of the essay (always half, so i kind of knew what i had written, but kind of had to make it all up again). he stood by his work, and his computers made from ancient bits gleaned from famous offices in history*. they were fixable. this case of a company not standing by their product is jarring. its almost as if they are just sending the broken one back to him!
sure they have millions of people in india and glasgow(glasgow, really!?!?!) answering phones, but they have no one who can repair a computer? since he bought it in january the thing has died completely at least 3 times. his hard drive has sort of become an information black hole, stuff goes in, but we never know if it will come back out again. since c has built his own computers in the past, i am starting to think with the amount of time he has spent on the phone to dell, he probably could have created something more reliable from bits of scrap metal from around the apartment.
from now on its going to be toshiba and macs for us. dell, if you are reading this, feel free to send us a free computer, but from one of them, not you.
sidenote about my own slide away from pcs:
my family, if you haven't figured out, is fairly areligious**- but i can sympathize with all the people who feel guilty for changing faiths or whatever. i felt dirty when i walked into the mac store the first time. i kept on imagining my dad calling me, wondering why he felt a strange pull in his chest. i was abandoning the pc for something stylish, easy to use, something cute and expensive. it was the antithesis of everything my dad taught me a computer should be, preferably clunky and in need of dos code to start properly. i tried to keep it a secret. but when he kept asking why i hadn't mailed my computer back to him to fix lately, i had to spill the beans. and he took it quite well. kind of like when i told my mom i was now a cat person.
*my dad had a connection at an old GE office, where lucky me! i would get to spend the weekends while he dug through old closets! whenever i watch 90210 i am like, oh my god! that was so totally me! that is so how i spent my high school days, in hot tubs! at night clubs! in hollywood boutiques! thats what i keep telling myself to make the smell of old vinyl chairs and filing cabinets go away...
next week i will give you an insiders view into what really goes on at a hamfest. and, in case you were wondering, it has nothing to do with pork or a festival, because that would be too delicious and not dorky enough. no, instead, think old vietnam vets in baseball caps communicating to each other through ham radios and wearing their call symbols. think the nerd from the simpsons with a credit card and 6 hours to kill. think tables and tables of people selling shareware.
**spell check says this is not a word, but is really should be.
PIC= partner in crime.





